Refund policy
30-Day Money-Back Guarantee
At The Good Buy, we want you and your pet to be completely happy with every purchase. If you're not satisfied for any reason, we offer a full 30-day money-back guarantee.
How it works:
- Contact us within 30 days of receiving your order at owenjarrett2006@gmail.com
- Let us know what the issue is and we'll make it right — whether that's a replacement, store credit, or a full refund
- For damaged or incorrect items, please include a photo so we can sort it out quickly
Returns:
- Items must be unused and in their original packaging where possible
- Return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect
Refund processing:
- Approved refunds are processed within 5-7 business days back to your original payment method
For any questions, reach out to us at owenjarrett2006@gmail.com — we're always happy to help!